ANSWERS TO ALL OF OUR FREQUENTLY ASKED QUESTIONS
How long does an order typically take to process?
All orders are processed and shipped out in the order that they are placed. Usually, orders will take about 5-8 days before they are shipped. HOLIDAY PROCESSING TIME IS CURRENTLY 8-12 DAYS.
*Please allow the maximum amount of "current processing time" days located at the top of your screen before reaching out about the status of your order.
Can I request my order to be shipped before a certain date?
If you need your products by a certain date, please contact us, before purchasing, for information on expediting a future order.
How long does shipping usually take?
All orders are shipped First-Class Priority Mail through the USPS and take approximately 3-5 days to be delivered.
*We currently do not offer expedited shipping on any orders. Please view our Store Policies Page for more information.
What are your products made from?
Unless specified differently on a products information page, all material that is used to make our products is 100% cotton fabric. Our Logo tags are made with faux leather. For personal reasons and beliefs, please contact us for a full description on all materials used.
I think my order got lost in the mail, what should I do?
Once your package is prepared and shipped, we are not in control nor responsible. Our Store Policies Page details the process of potential lost or stolen packages.
Do you ship internationally?
We are currently not shipping internationally. We apologize for this inconvenience.
Can you customize my bandana with my pet's name or create a custom design?
Currently, we are not offering the option to put names or customizations through a regular website purchase. If you would like to send us an inquiry for customizing a product, please contact us for a Personalization/Custom Product Form.
*Please note that customized products will cost more than the products available through the website.
How do I know which bandana size to choose for my pet?
Please be sure to measure your pet's neck before placing your order. Tape-measures work best. If you do not have one, you can use a string to measure by marking or cutting the string and measuring the length of the string against a ruler.
IF YOUR PET IS FLOOFY - Loosely measure their neck. Please do not try to measure them down to their skin. Our bandanas are not meant to fit tightly around your pet's neck. Our bandanas lay best when they are a little looser.
*Visit our Sizing Help Page to see our sizing chart and other sizing information, including photo references.
What is the best way to wash my product?
Hand-washing your products will always give you the best results. Although we highly recommend hand-washing your products, they are washing machine safe.
*You can find helpful information on how to keep your products looking brand new on our Washing Tips and Tricks Page.
What is your return policy? Exchange policy?
We currently only accept exchanges, no returns.
*For more details or to initiate an exchange, please visit our Store Policies Page.
Do you allow or offer discounts on bulk/wholesale orders?
If you are thinking of ordering more than 15 products in a one-time purchase and would like to send us an inquiry, please contact us for Bulk/Wholesale Order Information.
Do you offer donations or giveaway items?
At this time, we are not donating or giving away products to be used in a giveaway that is not hosted by the company. If you would like to collaborate and inquire a giveaway hosted by Us, please contact us for information on a Collaboration/Partner Giveaway.