Current processing time: 4-6 days
U.S. SHIPPING ONLY
FREQUENTLY ASKED QUESTIONS + ANSWERS
HOW LONG DOES AN ORDER TYPICALLY TAKE TO PROCESS?
All orders are processed and shipped out in the order that they are placed. Orders typically take 3 to 4 days to ship. Holiday season processing times may be longer. Keep an eye on our website, the accurate current processing time is always posted on the top of the site.
CAN I REQUEST MY ORDER TO BE SHIPPED BEFORE A CERTAIN DATE?
If you need your products by a certain date, please contact us before placing your order for information on expediting a future order.
HOW LONG DOES SHIPPING USUALLY TAKE?
All orders are shipped First-Class Priority mail via USPS and take approximately 3-5 days to be delivered. Please remember that delays are always possible.
*We currently do not offer expedited shipping on any orders. We are sorry for this inconvenience.
WHAT ARE YOUR PRODUCTS MADE OF?
Unless specified directly on a products' information page, all material used is 100% cotton fabric. Our logo tags are made of faux leather. For personal reasons or beliefs, please contact us here for a full description of all materials used.
I THINK MY ORDER GOT LOST IN THE MAIL, WHAT SHOULD I DO?
Once your package is prepared and shipped, we are not in control nor responsible. Our Shop Policies Page details the process of potential lost or stolen packages.
DO YOU SHIP INTERNATIONALLY?
We are currently not shipping internationally. We apologize for this inconvenience.
CAN YOU CUSTOMIZE MY BANDANA WITH MY PET'S NAME OR CREATE A CUSTOM DESIGN?
Currently, we are not offering the option to put names or customizations through a regular website purchase. If you would like to send us an inquiry for customizing a product, please contact us here for a Personalization/Customization Product Form.
*Please note that customized products will cost more than regular products available in our shop.
HOW DO I KNOW WHICH BANDANA SIZE TO CHOOSE FOR MY PET?
Please be sure to measure your pet's neck before placing your order. Craft measuring tape works best but, if you do not have any, using a string and measuring the string against a ruler is also effective!
IF YOUR PET IS FLOOFY - Loosely measure their neck. Please do not try to measure them down to their skin. Our bandanas are not meant to fit tightly around your pets neck. Our bandanas lay best when they are a little more loose.
WHAT IS THE BEST WAY TO WASH MY PRODUCT?
Handwashing your products will always give you the best results. While we highly recommend handwashing, they are washing machine safe. If you prefer to use your washing machine, please stay away from the dryer. Although it is not common, there is always a chance that the dryer can warp/damage the faux leather logo tag on your product.
WHAT IS YOUR RETURN POLICY? EXCHANGE POLICY?
We currently only accept exchanges or returns for store credit. Returns for a refund are not available at this time.
*For more details or to initiate an exchange, please visit our Shop Policies Page here.
DO YOU OFFER DISCOUNTS ON BULK/WHOLESALE ORDERS?
If you are thinking of ordering more than 15 products in a one-time purchase, please contact us for Bulk/Wholesale Order Information.
DO YOU OFFER DONATIONS OR GIVEAWAY ITEMS?
At this time, we are not donating nor giving away any products to be used in a giveaway that is not hosted by Furry Paws Apparel Co. If you would like to collaborate and inquire a giveaway hosted by Us, please contact us for Collaboration/Partner Giveaway information.